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Cancellation Policy

Subscription Cancellations

Cancelling subscription renewals is a straight forward process. To cancel your renewal simply logon to your account and follow the cancellation procedures there or send us a message at hello@imaginemestories.com and we will do it for youIf you have a prepaid or commitment term subscription, your subscription will remain active until the end of your current subscription/commitment term.

By signing up for a subscription please note that your subscription is continuous until you cancel and, if you cancel your membership before the end of an existing commitment period, you will be charged for the remainder of that period in line with your commitment plan. E.g if you subscribe to a 6 month subscription plan and you cancel after 4 months, you will be charged for the remaining 2 months in line with the plan, however your subscription will not renew again at the end of the plan. Month to month subscriptions have no commitment terms and therefore renewals can be stopped at any time.  

If you do not cancel your membership prior to your subscription renewal, your subscription will automatically renew for a new subscription period of the same amount of time and at the specified subscription rate.

Subscription renewals take place on the 2nd day of your renewal month. Any cancellations need to be done prior to the 2nd day of your renewal month in order to prevent the charge. 

We are here to help so if you have any questions about your subscription please don't hesitate to drop us a line at hello@imaginemestories.com :)

More information can be found in our Terms of Service 

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