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Cancellation Policy

Subscription Cancellations

Cancelling subscription renewals is a straight forward process. To cancel your renewal simply logon to your account and follow the cancellation procedures there or send us a message at hello@imaginemestories.com and we will do it for you

If you have a commitment term subscription, you will be able to cancel after the commitment period has passed. Any cancellations applied from the customer portal prior to the end of this period will only take effect once the commitment period has passed.  

By signing up for a subscription please note that your subscription is continuous until you cancel. For commitment plans the commitment period of 3, 6, or 12 months is the minimum period your subscription must be active for and your subscription will be automatically renewed and your payment method will automatically be charged until you cancel your subscription. If you do not wish for your subscription to renew after the commitment period you can easily set this to auto-cancel within your customer portal.

Commitment Plan Early Cancellations

Any discounts given on commitment plans of 3, 6 or 12 months are applied on the assumption you stay subscribed for the entire agreed commitment period. If you request to cancel before the end of the initial commitment you no longer qualify for any discount on any boxes and must pay the one-month rate for any box you received a discount on. To do so please send us an email at hello@imaginemestories.com.

Month to month subscriptions can be cancelled at any point. This does not affect your consumer rights (see Consumer Rights and Refunds below)

 

Timing

Subscription renewals take place on the 2nd day of your renewal month. Any cancellations need to be done prior to the 2nd day of your renewal month in order to prevent the charge. 

We are here to help so if you have any questions about your subscription please don't hesitate to drop us a line at hello@imaginemestories.com :)

More information can be found in our Terms of Service 

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