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Cancellation Policy

Subscription Cancellations

Cancelling subscription renewals is a straight forward process. To cancel your renewal simply logon to your account and follow the cancellation procedures there or send us a message at hello@imaginemestories.com and we will do it for youIf you have a prepaid or commitment term subscription, your subscription will remain active until the end of your current subscription/commitment term after which you will be able to cancel it.

 

By signing up for a subscription please note that your subscription is continuous until you cancel. Your subscription will be automatically renewed for successive one, three, six or twelve month periods, as applicable, and your payment method will automatically be charged until you cancel your subscription.

Commitment Plan Cancellations

Any discounts given on commitment plans of 3, 6 or 12 months are applied on the assumption you stay subscribed for the entire agreed commitment period. If you request to cancel before the end of the initial commitment you no longer qualify for any discount on any boxes and must pay the one-month rate for any box you received a discount on. To do so please send us an email at hello@imaginemestories.com.

Month to month subscriptions can be cancelled at any point. This does not affect your consumer rights (see Consumer Rights and Refunds below)

 

Timing

Subscription renewals take place on the 2nd day of your renewal month. Any cancellations need to be done prior to the 2nd day of your renewal month in order to prevent the charge. 

We are here to help so if you have any questions about your subscription please don't hesitate to drop us a line at hello@imaginemestories.com :)

More information can be found in our Terms of Service 

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